Privacy Commitment

Data We Gather

We gather and manage various types of personal information, including:

How Your Information is Used

How We Utilize Your Personal Information

• Service Provision (Contract Fulfillment):
  • We handle the processing and management of your vehicle rental bookings and agreements. This includes verifying your identity to confirm that you meet our rental criteria. Our team facilitates the smooth collection and return of vehicles, alongside processing payments and managing any associated deposits and charges.
• Customer Communication (Contractual Obligations and Interests):
  • Delivering booking confirmations and essential rental details. Addressing your questions and offering customer assistance. Informing you of any updates to our services or policies.
• Marketing Consent and Legitimate Interest Policy:
  • We send promotional offers, newsletters, and service updates with your consent or based on our legitimate interest. You can opt out whenever you choose.
• Service Enhancement for Customer Benefit:
  • Evaluating website activity to refine user experience and site performance. Conducting assessments to improve our vehicle selection and service offerings.
• Compliance with Legal Regulations:
  • Adhering to legal, regulatory, and tax obligations. Protecting against fraud and maintaining service integrity. Addressing disputes and upholding our terms and conditions.

Data Sharing Practices

Sharing Your Information

• Car Hire Partnerships: We collaborate with third-party providers, including payment processors and IT support, to deliver our services. These partners are bound by strict agreements to safeguard your data.

We do not share your personal information with third parties for marketing.

Data Protection

We employ a range of technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, robust access controls, secure servers, and routine security evaluations. Despite these precautions, it is important to acknowledge that no method of internet transmission or electronic storage can be deemed entirely secure.

Data Retention Policy

We hold your personal information only for as long as required to meet the purposes for which it was gathered, including compliance with legal, accounting, and reporting obligations. The duration for which we retain information depends on its nature and the context in which it is processed.

Your Rights Explained

Your Rights Under UK Data Protection Law

• Access to Your Information: Obtain a copy of your personal information records.

For assistance with your rights, please reach out to us below.

Cookies and Data Tracking

At Heywood, we utilize cookies and related technologies to improve your online experience, monitor website traffic, and customize content to better suit your needs. You have the option to adjust your cookie settings directly through your browser to manage your preferences.

Policy Changes

Heywood reserves the right to modify this Privacy Policy as necessary to align with changes in our operations or legal obligations. Any updates will be reflected on this page, accompanied by a new "Last Updated" date. We recommend that you check this policy periodically to stay informed about our privacy practices.

Get in Touch

For inquiries regarding our Privacy Policy or data practices, please reach out.